If you have any allergy-related requirements regarding this product, please get in touch before making your purchase. Why should we buy from you? Therefore you must notify us within 30 working days for any items that have not been received All returned items must be sent back in the same condition as they were received, i. The buyer is responsible for all return postage costs unless the item received has been incorrectly sent, described or damaged in which case a FULL refund will be given including postage and packaging costs We recommend you use a recorded delivery method as we cannot be held responsible for items that do not reach us or get lost in the post.
Once your item is returned to us we will process your refund or exchange immediately If you have a problem with a delivered item including damages you must email us within 24 hours of the receipt of your goods and let us know your concerns. We will then be able to assist you as in some cases a return may not be required. Please pay for all items within 3 days - non-payment may result in an unpaid item case being filed with Ebay If you wish to combine your items please let us know and request a total once you have finished shopping In the rare event that an item is unavailable a full refund will be provided Our preferred method of payment is PayPal however we do also accept Bank Transfers from UK customers only All prices are inclusive of VAT and you will receive a VAT receipt in your parcel All sales are "sold as seen" and prices are inclusive of VAT where applicable at the current rates and are correct at the time of entering the information onto the system We shall retain the property of the goods until full payment has been made by the customer and it has been received by us Please note : It is our company policy NOT to accept personal cheques, under any circumstances.
Cheques take a long time to clear and the delay in receiving funds can cause confusion sometimes for both parties Non Paying Bidders : All bids will be considered and treated as a binding legal contract. We reserve the right to sell it to the next highest bidder or to relist the item.
Failure to pay will result in a non-paying bidder action. All non-payment cases will be passed to our debt recovery division for follow up action. Bank: HSBC Sort Code: Account Number: Please let us know once payment has been made so that we can quickly dispatch your item once we have received the payment.
We do not accept bank transfers or money orders due to the extra costs involved in processing these Buyers are responsible for any charges imposed by Customs in their country. All parcels will be correctly marked for Customs.
Delivery is usually between working days from dispatch - We can only dispatch items to the address you select as your shipping address upon checkout. You will receive a confirmation email once your item has been dispatched. Delivery is usually within working days, however please allow up to 15 working days for UK orders to arrive International orders usually arrive within working days but in very rare cases please allow up to 20 days for European Countries and up to 25 working days for the Rest of the World.
These are Royal Mail's constraints not ours and all UK sellers are governed by these guidelines. If after this time your order has still not arrived please contact us and we will process the claim from Royal Mail. Please be assured you will not be left out of pocket as a result of non delivery Buyers are responsible for any charges imposed by Customs in their country.
All parcels will be correctly marked for Customs purposes. When will my item be dispatched? How long will it take for my item to arrive? Can I have a tracking number?
Do you combine shipping? What do I do if my item is received damaged? What if I have received the wrong order? What happens if I purchase an item which is out of stock? Do you ship internationally? How do I return an item? Can you send my item to another address?
What payment methods do you accept? Do all of your prices include VAT? My item arrived too late, can I return it? Can I collect my item? Wholesale Job Lots When will my item be dispatched? We aim to dispatch all items within hours of receiving cleared payment from Monday to Friday. These are Royal Mail's constraints not ours and ALL UK sellers are subjected to these and governed by these regulations as Royal Mail do not consider a parcel as lost until the number of days stated have lapsed.
We would rather be honest and tell you upfront. If after this time your order has still not arrived please contact us and we will deal with Royal Mail for claims and you will not be left out of pocket.
If you require a tracking number for your order please make sure that you have purchased a recorded or Signed For service. For International orders we recommend that you purchase Royal Mail International Signed For delivery if you require a tracking number.
Yes we do, the more you buy the more you save excluding Free Shipping items. Please note once a payment is made we cannot amend the total. We therefore ask that you request a total once you have finished shopping with us and before making your payment.
We will then be able to combine your orders into one invoice with discounted shipping. Any damages must be reported within hours of receiving the item. Full reimbursement will be made if the item is damaged during transit. Please contact us directly to arrange a refund or replacement. Evidence of damage will be required in order for us to proceed with your claim; however you may not need to return the item. Please contact us within hours if you have received the wrong item.
Full reimbursement will be made if the item is incorrectly sent or not as described. We will either arrange a replacement item or refund to be sent. We work very hard to ensure that this does not happen, however on very rare occasions errors are possible.
If this does happen then we will inform you as soon as possible and issue you a full refund and a further incentive to buy from us again. Yes, we ship to most parts of the world. We also combine orders for discounted shipping so please request a total once you have finished shopping.
We recommend that you purchase Royal Mail International Signed For delivery if you require a tracking number.
Items sent via Standard Air Mail cannot be tracked unfortunately. Buyers are responsible for any charges imposed by Customs in their country. Please refer to the Returns Policy section and follow the instructions in order to return an item. Items returned without prior contact will not be processed.
We can only dispatch items to the address you select as your shipping address upon checkout. If you would like you item sent to an alternative address you will need to add the additional address to your Ebay account before making the purchase. Once the order has been placed we cannot manually change the address unfortunately. For International orders we only accept PayPal. Please refer to the Payments section for more information. We are sorry if your item did not reach you on time.
Please note, after we have dispatched your item the actual delivery of the items is not in our control. The delivery of the items is down to Royal Mail so we cannot guarantee the date of the delivery unless you pay for a Next Day delivery.
If you no longer require the item please contact us so that we can arrange a return for a full refund. Please be advised the buyer is responsible for all return postage costs. We only allow for collections if the customer has called in advance regarding the collection. Drop-in collections are not permitted. Only when the full price of the product and postage have been paid, will you be able to ask for a collection — this applies for Auctions too the postage costs will need to be paid.
Wholesale Job Lots If we are selling an item which states 'colours may vary' or 'assorted colours' or anything similar we cannot specify which colour you will receive. Please read the item description carefully or contact us if you require clarification. The following terms and conditions do not affect your statutory consumer rights. General These terms and conditions are applicable to the supply of products by the Seller, Urban Trading GRP Limited, trading as "Urban Trading Online" hereafter referred as "We", "us" and "our", to the buyer hereafter referred as "Customer" or "You".
Urban Trading Online endeavour to provide the best Customer Service possible. In the rare event that you have a problem with any products or services please contact us and we'll be happy to help and make every effort to resolve the issue. Urban Trading Online warrantee and represent that the goods are as described. Under certain circumstances, we may be required to share customer information with select courier companies in regards to order issues.
Information shared may include the following; your name, postal address, telephone number, email address and possibly others, depending on the situation. We make no representations about the suitability of the information or images contained on our eBay shop or listing, or the products.
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All such content is provided "as is" without warranty of any kind. We hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall we be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information available from our eBay shop or listings.
The Customer acknowledges that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. The Customer must bear the risk associated with the use of the Internet. The content published on our eBay shop or listings could include inaccuracies or typographical errors.
Changes are periodically added to the information herein. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. Promotions From time to time we may run special promotions. Please be advised these promotions are subject to availability and may be changed at our discretion. Any vouchers we may issue have no cash value. Images Please be advised all images are for illustration purposes only.
Sometimes due to monitor settings an accurate reflection regarding the colour may not be possible. Please contact us if you are not sure. Our "Auction" listing may be subject postage, packaging and handling costs. Returns Please refer to our Returns Policy Section. Payments Please refer to our Payments Section.
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